Support & Status
Reach a human, check whether the service is healthy, and find answers to the questions we get most.
Product support
Questions about documents, fields, signers, templates, or billing.
support@admysterium.comReplies within 1 business day
Security reports
Suspected vulnerabilities or account compromise. Include steps to reproduce.
security@admysterium.comAcknowledged within 2 business days
Legal & procurement
Processing addendum, FERPA rider, security questionnaires, and vendor reviews.
legal@admysterium.comReplies within 3 business days
Service status
We post incidents and planned maintenance here and email workspace owners when an issue affects document delivery or signing. If something looks wrong and this page says operational, tell us at support@admysterium.com.
Common questions
A signer says they never received the document.
Open the document, go to Manage signers, and check the signer's status. You can resend the request from there. Ask the signer to check spam, and confirm the email address has no typo.
Filled text does not line up with the underline.
Open Edit fields and nudge the field's Y value in the Advanced section, or re-run Detect fields. Text sits on the bottom edge of the field box, so aligning the bottom edge with the printed line fixes it.
Can I reuse a document I set up already?
Yes — from the editor, save the document as a template. New documents created from that template keep every field, signer role, and default value.
How do I export my data?
Download completed PDFs from the document page, and export response data from the Responses tab. For a full workspace export, email support.
Can I delete a document permanently?
Deleted documents move to Trash and are purged after 30 days. Audit records tied to completed documents are kept longer so the signing history stays intact.
More resources
Security & trust · Compliance · Privacy · Terms · Pricing